REFUND POLICY – LA LUEUR PRO
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused or unworn
- With original tags and packaging
- In the same condition you received it
To start a return, please email us at info@lalueurpro.co.uk. Once your return is approved, You can return the product with return confirmation & order number.
Returns sent without prior authorisation will not be accepted.
You are always welcome to contact us with any questions at info@lalueurpro.co.uk.
Damages and Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-returnable Items
The following items are non-returnable:
- Perishable goods (e.g. food, plants, flowers)
- Personalised or custom products
- Personal care items (e.g. beauty products)
- Hazardous materials, flammable liquids, or gases
We do not accept returns on sale items or gift cards.
If you’re unsure whether your item is eligible, feel free to get in touch.
Exchanges
If you’d like to exchange an item, we recommend returning the original item first. Once your return is accepted, you can place a new order for the item you’d like.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method. Please note that your bank or card provider may take a few days to complete the refund.
